Gowland, Boriss was exactly what I was looking for. They provided excellent service, they were caring, sympathetic and understanding, I knew right away they were on my side. They were accessible and always there for me. I’ve never had that kind of service before. This was one of the most tragic things that ever happened in my life and they were there for me every step of the way.After the accident, I had been diagnosed with small tissue damage. Seven months in I found out I had seven broken bones and the insurance company wasn’t being cooperative. One call from Maggie and they were cooperative. I never had to deal with the insurance again. Maggie always covered everything for me. That took away all my headaches and allowed me to focus on my recovery.
After the accident, I had picked another firm but as the claim got more complexed, they referred me to David. Best decision ever.I was quite comfortable with the whole process. When we first met with Gowland, Boriss, they had already read all my files and didn’t pressure us to join them.After I met the team, I was no longer worried about all the paperwork and was able to focus on my health and getting better.
I couldn’t have asked for a better experience. I hope to never need them again but if something ever happens than I wouldn’t hesitate to use them again.When I first contacted Gowland Boriss I was very apprehensive because I felt helpless. Within a very short period of time David reassured me that I had the potential to be successful with my suit but that it would be a long process. David was very forthcoming about my chances, what to expect and what not to expect. He advised me to bunker down and hold on because it wasn’t going to be something that happened overnight. He explained that I would be denied at first for my CCP disability claim but that we’d file an appeal that could take as long as two years to resolve. Everything happened just the way he explained it except CPP settled 16 months sooner than I thought they would. Maggie who helped with the claim was unbelievable. With her efforts I received retroactive pay and an apology for not approving me in the first place. The best thing about working with the firm was their availability. I could call any day and I didn’t have to wait days for a return call. They were very good about calling back, usually the same day. If I had questions and needed an appointment to see David they’d accommodate me very quickly. They made a difficult process very easy. It was just effortless and there wasn’t a lot of stress involved.I had a suit with the dealership which was responsible for the accident. Then I had my CPP disability claim and also had to fight my employer to get my LTD. They went to bat for me on all three occasions and were successful each time.I suffer from chronic migraines and will have them for the rest of my life. I wasn’t getting anywhere with the dealership as they were hiding things from my insurance company and the police. I decided then and there that I wasn’t going to let them walk all over me and that’s why I hired David. I needed to protect myself and my family because I was the major breadwinner. I’m glad I decided to hire Gowland Boriss.
This is a good and honest firm. I went in to talk to them because I heard good things about them, and I have no complaints. They got back to me when they were supposed to and kept me informed throughout. I had never been through an experience like this before - a car ran over my foot and things just kept getting worse. It was nerve wracking. But Robert and Maggie (at Gowland Boriss) were good, quick, never made me feel rushed, and didn’t try to snowball me. The only delays were from the other side (I guess that’s how things are with insurance companies). I would recommend this firm.
The best thing about working with the firm is that they were personable. We picture lawyers as being disinterested and treating you like a number. I didn’t find that here. It was a very personalized and tailored experience. They got to know who I was as a person, and everyone at the office dealt with me very well. They kept me in the loop and took the time to explain things. They also did a good job of comforting me and making sure I wasn’t anxious while going through a stressful situation. They wanted to make sure I was doing okay with it all. I felt like they went the extra mile, which meant a lot to me.They worked fairly well independently, which is good because I expressed that I didn’t want to be involved in a lot of it. They were good at being self-sufficient and only approached me for things that I needed to be a part of. They were open and explained things quite well, which allowed me to make good decisions.
My experience with the firm was excellent. By nature, it’s a stressful process but working with the firm closely was good. The best thing about working with the firm was the direct communication at any level that you needed, be it the front line or with David himself. If I needed David, I got David. If I needed the support staff, I got the support staff. There wasn’t any run around. Great communication, great style, great results.
When I spoke with Amy and she was so warm and welcoming, I knew I had the right person. For the times I had to speak to Amy and the other girls, they either were available right away or responded the same day.
I believe my case was handled very well. I’m happy. Any questions I had they took the time to answer and they were very empathetic about my injury.
David was very personal. I didn’t feel like just client. He felt like a friend. I never had to wait for anything, everything was always done. They were very personable and always got back to me in a reasonable amount of time.
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371 Reid Street P.O. Box 1629Peterborough, ONK9H 4G4
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